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General Terms of Business

BOOKING FEE: A non-refundable 25% booking fee is charged when the Client signs a booking form.This is deducted from the total price on completion.

PAYMENT: The balance of the fee due is payable on or before the wedding day to qualify for any discount offered. In any event the fee must be paid in full before the previews are released by the Photographer. Should any payment be made by a cheque that is subsequently dishonoured by the Client's bank then any order or booking covered by that cheque will be cancelled immediately, and the client will be charged any fees we have to pay to the Bank.  Payment can be accept by MasterCard, Visa, cash, cheque and PayPal.

PHOTOGRAPHS:  The Photographer will provide a pleasing colour balance but cannot guarantee exact colour matching. Owing to anomalous reflectance caused by a combination of certain dyes and materials, especially man-made fibres, it is sometimes impossible to record the exact colour of materials as seen by the human eye.

RETOUCHING: Where necessary electronic manipulation and retouching will be carried out free of charge, but extra work, such as adding an extra person to a group is available as an optional extra.

RE-ORDERS: Orders under £50 must be paid in full at the time of ordering.  A 50% deposit is required for all other orders.  No responsibility can be accepted for errors unless orders are given or confirmed in writing, by email or by fax.

COPYRIGHT: The 1988 Designs, Copyright and Patents act assigns the copyright of all the photographs to the Photographer.  It is a criminal offence to copy them or allow them to be copied.  This also applies to copying images from our website and online photo albums

LICENSE: The Photographer shall be granted full artistic license in relation to the photographs taken. The Photographer's judgement regarding poses, locations used and number of photographs taken shall be deemed correct.

PRICES: All the services and goods are supplied at the price ruling at the time of booking but are subject to VAT changes. All prices quoted include VAT at the rate in force at the time of booking.

RESULTS: Whilst the Photographer will make every effort to provide the best photographs possible this can only be achieved with the full co-operation of you and your guests. Similarly, every effort will be made to capture any special requirements you may have, within the constraints of time, weather etc.

CANCELLATION: The Client may cancel a contract at any time by giving written notice to the Photographers. Should notice be given to the Photographers of the cancellation of a wedding less than 4 weeks prior to the appointment the Client will pay the Photographer a Cancellation Fee of 40% of the total agreed package price.

ORIGINAL IMAGE FILES: Under the 1988 Copyright act, these remain the property of the photographer, and shall be kept on file for a minimum of ten years after the date of the commission.

COMPLAINTS: In the unlikely event of an unresolved complaint the Client may request the Master Photographers Association or the British Institute Of Professional Photography to act as independent arbitrators.

THE PHOTOGRAPHER: On occasions and without notice it may be necessary for the photographer originally booked to be replaced by another photographer, for example due to ill health.

DISPLAY: No images will be used for display, in portfolios, at wedding exhibitions or in advertising without the express permission of the client.

SIZES:  All photograph and album sizes are nominal and in millimetres, and are those quoted by our supplier.

IMAGES SUPPLIED ON DISC:  When wedding images are purchased on disc these will be supplied at two resolutions, low resolution for use on Facebook etc, and high resolution for printing.  Copyright of the images remains with the Photographer, but the cost includes a licence for unlimited image reproduction for personal use only.

 

Disclosure Policy

Business Description

Chris Mimmack Photography Ltd is a small company covering most aspects of photography, working mainly with individual clients and small local companies, but also with large national and multinational clients.

Our VAT number is 928 4231 21.  Companies House registration number is 6507328.

 

Privacy Policy

We do not collect and store any identifiable customer information, other than details as required by law for basic accounting purposes, contact details and goods and services purchased.This information is used for accounting and possible future marketing use only.

Personal data is NOT shared with any third party.

Customers may opt not to receive future special offers by email or direct mail.

 

Delivery Policy

Delivery times are dependant on the goods and services ordered, i.e. digital images required urgently can be dispatched via email in a matter of hours, whereas album packages which are supplied by a third party may take several weeks.

Normally our clients will collect their orders in person as there will usually be a balance to pay.

In certain cases goods will be dispatched via Royal Mail or courier, in which case the client will be informed of the date of despatch and the relevant tracking number. The cost of this will be invoiced separately to the client.

 

Returns, Refunds and Cancellations

We ask that all orders are either in writing, by email or by fax to reduce errors.

Wedding bookings may be cancelled at any time but we reserve the right to retain the 25% booking fee paid, and also charge an additional cancellation fee totaling 40% of the agreed package price for cancellations with less than four weeks notice.

Jobs other than weddings may be cancelled at any time without incurring charges, however any expenses already incurred will be charged to the customer at cost.

We ask that whenever possible clients collect their orders and check them for accuracy and faults. Any goods found to be faulty will be replaced free of charge.

Although faulty goods will be replaced free of charge, refunds are not normally given due to the specialised nature of the goods and services we supply.

Regretfully goods that have been ordered incorrectly by the client can not normally be returned or replaced.

 

Contact information

By post or in person to:

Chris Mimmack Photography Ltd.,  57 Westfield Road, BARTON-upon-HUMBER, North Lincolnshire, DN18 5AA

Off-road parking is available at the rear.

Please follow the direction signs to our office at the rear of the house.

By phone: 01652 660374      By mobile: 07748 843090

Voicemail is usually active on both numbers.

These numbers are usually answered between the hours of 9 a.m. and 9 p.m.

By email: chris@chrismimmack.com where clients can expect a reply usually within a couple of hours and usually no more than 24 hours.

By  fax: 05603 119230 where clients can usually expect a reply within 24 hours.

Please note that our fax service is currently unavailable.

 

Copyright © 2012 Chris Mimmack Photography Ltd.  All rights reserved.